Day 10 - Tuesday 14 June

We travelled to the airport by train not by the longest limousine we have ever seen. Our overnight flight with Finnair was very comfortable and we were able to sleep as the beds lay flat. The food was not fabulous but OK. Our transfer at Helsinki went smoothly and we arrived early in London. We had booked a car to take us to our hotel anticipating a long delay getting through passport and customs. As it turned out we had passed through both within 15 minutes so had to wait for the car.

Things did not go so well at the hotel. We had specifically picked an historical hotel that has been refurbished with a lift, air conditioning and includes breakfast. When we arrived we were told our apartment is a 7-10 minutes walk from the hotel. This was a surprise and not good news. The hotel staff arranged a taxi and lifted our luggage, but none of that would have been necessary if we were staying at the hotel. It is more like a 10-15 minute walk to the hotel from our boring modern flat with no air conditioning! We complained in writing to the hotel with no appropriate response, so have now taken it to the ombudsman requesting the hotel's website be required to spell out the location of their so-called "Annexe" apartments. 


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